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Murphy Services Policies

*Scheduling Policy

Changes to appointments must be requested at least 48 hours in advance.

*Cancellation Policy

Cancellations or rescheduling require at least 48 hours’ notice to avoid a cancellation fee.

If cancellation notice is less than 48 hours, a cancellation fee of [X]% of the service cost will apply.

*Payment Policy

Payment is due upon completion of the service unless prior arrangements are made.

We accept credit cards, cash, checks, venmo, and paypal

*Safety Policy

For your safety and ours, clients must ensure pets are secured and children are supervised during service.

We reserve the right to refuse service if unsafe conditions are present.

*Other Important Policies

We strive for 100% satisfaction. If you have concerns about the service, please contact us within 24 hours.

Service scope is as outlined in the job description; any additional requests may require extra charges.

 

 

Murphy Services Terms and Conditions
Effective Date: 4/1/2026

These Terms and Conditions (“Agreement”) govern the services provided by Murphy Services (“Company,” “we,” “our,” or “us”) to clients (“Client” or “you”). By scheduling or receiving services, you agree to the following terms.

1. Services Provided
Murphy Services provides residential and commercial cleaning services, as well as residential and commercial handyman services in St. Augustine, Florida and surrounding areas.

2. Estimates and Pricing
All estimates are based on the information provided at the time of the final quote . Final pricing may vary depending on actual conditions encountered. Additional services requested at the time of service may result in additional charges.

3. Scheduling and Access
Clients agree to provide safe and timely access to the property at the scheduled service time. If access is not provided, a cancellation or lockout fee may apply.

4. Cancellations and Rescheduling
We require at least 48 hours’ notice for cancellations or rescheduling. Cancellations made with less than 48 hours’ notice may be subject to a fee that will be determined by the owner based on the scheduled service cost.

5. Payment Terms
Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, checks. And credit cards (see Jobber website). Late payments may incur additional fees.

6. Satisfaction Guarantee
If you are not satisfied with the service, you must notify us same day. We will make reasonable efforts to correct any issues.

7. Client Responsibilities
Clients must:

Provide a safe working environment
Secure pets during service
Disclose any hazards or special conditions
8. Limitation of Liability
Murphy Services is not liable for:

Pre-existing damage
Normal wear and tear
Damage caused by improper installation or materials
Our liability is limited to the cost of the service provided.

9. Handyman Services Disclaimer
Murphy Services is not a licensed contractor for major structural, electrical, or plumbing work unless otherwise stated. We reserve the right to refuse services that require licensed professionals.

10. Property Condition and Cleaning Limitations
We do not guarantee removal of all stains, odors, or buildup, especially in cases of neglect or permanent damage.

11. Breakage and Damage
While we take care to prevent damage, accidental damage may occur. Any claims must be reported within 24 hours. We will assess and determine appropriate resolution.

12. Supplies and Equipment
We provide our own cleaning supplies and equipment unless otherwise agreed.

13. Weather and External Conditions
Outdoor services may be rescheduled due to weather conditions for safety reasons.

14. Termination of Service
We reserve the right to refuse or terminate services at any time for safety concerns or inappropriate behavior.

15. Governing Law
This Agreement shall be governed by the laws of the State of Florida.

16. Changes to Terms
Murphy Services reserves the right to update these Terms and Conditions at any time.

17. Contact Information
Murphy Services (904)297-8631

Client Acknowledgment: By booking services, you acknowledge that you have read, understood, and agree to these Terms and Conditions

 

Privacy Policy For Murphy Services
Effective Date: 4/20/2026
Murphy Services (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it in compliance with applicable laws, including the Florida Digital Bill of Rights (FDBR) and the Telephone Consumer Protection Act (TCPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with us.
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1. Information We Collect
We may collect the following categories of information:
Personal Information
– Name
– Phone number
– Email address
– Service and billing address
– Payment information
Non-Personal Information
– IP address
– Browser type
– Device information
– Website usage data
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2. How We Collect Information
We collect information when you:
– Submit a form on our website
– Request a quote or service
– Call, text, or email us
– Interact with our website
We may also collect data automatically through cookies and tracking technologies.
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3. How We Use Your Information
We use your information to:
– Provide cleaning and handyman services
– Communicate regarding appointments and services
– Process payments
– Improve operations and website performance
– Send marketing communications (with opt-out options)
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4. SMS/Text Messaging Communications (TCPA & A2P 10DLC Compliance)
By providing your phone number and opting in to receive text messages, you expressly consent to receive SMS or MMS messages from Murphy Services, which may include:
– Appointment scheduling and reminders
– Service updates and confirmations
– Customer support communications
– Promotional or marketing messages (if separately opted in)
Consent Requirements
– Message frequency may vary
– Message and data rates may apply
– Consent is not a condition of purchase
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
– STOP to unsubscribe
– HELP for assistance
Once you opt out, you will no longer receive SMS communications unless you opt back in.
Data Use for Messaging
– We do not sell or share your phone number with third parties for their marketing purposes
– Phone numbers collected for SMS consent will only be used for Murphy Services communications
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5. Disclosure of Your Information
We do not sell your personal data.
We may share your information with:
– Service providers (such as payment processors or messaging platforms)
– Employees or contractors as necessary
– Government authorities if required by law
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6. Florida Privacy Rights (FDBR Notice)
If you are a Florida resident, you may have rights including:
– Access to your personal data
– Correction of inaccurate data
– Deletion of your data
– Opting out of data sales (we do not sell data)
– Opting out of targeted advertising (if applicable)
To exercise your rights, contact us using the details below.
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7. Cookies and Tracking Technologies
We may use cookies to:
– Improve user experience
– Analyze traffic
– Support marketing efforts
You can disable cookies in your browser settings.
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8. Data Retention
We retain information only as long as necessary for:
– Service fulfillment
– Legal compliance
– Business operations
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9. Data Security
We use reasonable safeguards to protect your data, though no method is completely secure.
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10. Third-Party Services
We may use third-party providers for:
– Payment processing
– Analytics (e.g., Google Analytics)
– SMS messaging platforms
These providers maintain their own privacy policies.
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11. Children’s Privacy
We do not knowingly collect information from children under 13.
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12. Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted with a revised effective date.
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13. Contact Information
Murphy Services
Murphy360.com
904-297-8631
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By using our website and services, you agree to this Privacy Policy and consent to communications as described above.

 

 

 

 

 

 

 

 

 

 

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